POLICY DOCUMENT: FMSS Events Refunds Policy

Background

FMSS hosts numerous events across the calendar year for which a ticket price may be charged to attendees. Should an attendee request a refund from the society, the following policy is to be enacted. FMSS must balance its responsibilities of ensuring financial accessibility and support to members, while also maintaining the financial sustainability of the Society.

Policy Framework

Refunds are not guaranteed. Members with exceptional circumstances may request a refund, pending approval from the executive committee.
Refunds may only be requested by emailing the FMSS Treasurer at treasurer@fmss.org.au. Only applications for refunds submitted in this manner will be considered.
All discussion regarding applications for refunds shall remain confidential within the FMSS Executive.
In the event of an exceptional case, the FMSS Executive shall have full rights to decide whether a total or partial refund is provided through unanimous agreement.
If a unanimous agreement cannot be reached by the Executive, absolutely no refund shall be provided.
If approved, the FMSS Treasurer shall notify the customer within one month of the decision date.
Absolutely no appeal or argument will be accepted in regards to any application for any refund.